Accessibility Statement

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We treat accessibility as ongoing work rather than a box to check, and we review it as the site grows.

• A skip-to-main-content link so keyboard users can bypass navigation
• Semantic headings and landmarks so screen readers can navigate page structure
• Descriptive alternative text on meaningful images
• Visible focus indicators on links, buttons, and form fields
• Labels on form fields, and accessible names on icon-only buttons
• Color combinations chosen for readable contrast
• Layouts that reflow for mobile screens and support zoom without horizontal scrolling
• Full keyboard operability for navigation, forms, and checkout

We want to be honest rather than claim perfection. Areas we are actively reviewing include:

• Some longer forms and multi-step intake pathways are still being reviewed for screen reader flow
• Some third-party content, including our external secure payment page, is controlled by another provider and may not fully match our standards
• Older documents and handbooks linked from the site may not yet be fully tagged for accessibility

If any part of this site is difficult to use, or you need information in another format — large print, a plain-text document, or read aloud over the phone — we will get it to you. No form required, no explanation needed. Call or email us and we will help you directly.

Please tell us what page you were on, what you were trying to do, and what device or assistive technology you were using. That detail helps us reproduce and fix the issue quickly. We aim to respond within 5 business days.

Every action available on this website — asking a question, submitting an application, placing an order, or making a contribution — can also be completed with a staff member by phone or email. If the website is a barrier, it should never be the reason a family cannot reach us.