Terms of Service

By using this website you agree to these terms. If you do not agree, please do not use the site. If you are using the site on behalf of an organization, you confirm you have authority to accept these terms for that organization.

Ruff Ruff Ranch™ provides dog training and development education, puppy and prospect guidance, guardian home and breeder mentorship, therapy and service dog foundation pathways, community programs, and a store offering dog food, treats, gifts, and apparel.

Nothing on this website is veterinary, medical, nutritional, legal, or behavioral advice for your specific dog. Our feeding calculators, recipe guidance, training material, and handbooks are general education. Always consult a licensed veterinarian before changing your dog's diet, especially for puppies, seniors, pregnant or nursing dogs, or dogs with any medical condition. In an emergency, contact a veterinarian or emergency animal hospital immediately.

Training and development outcomes vary by dog, handler consistency, health, environment, temperament, genetics, and program participation. Ruff Ruff Ranch™ does not guarantee service dog qualification, therapy dog certification or approval, public access rights, competition results, breeding outcomes, medical outcomes, behavior outcomes, or placement of any specific dog.

Submitting an intake form, application, or inquiry does not create a contract, reserve a dog, guarantee acceptance into any program, or obligate us to provide services. We review each submission individually and may decline any application at our discretion, including where we believe a placement would not serve the dog or the family well.

• Prices, product availability, and minimum order requirements are shown at checkout and may change without notice.
• Applicable sales tax is calculated and shown before you submit an order.
• Submitting an order is a request to purchase. Your order is accepted only when we confirm it.
• Frozen raw food orders may require supplier confirmation before payment is collected and before shipment is scheduled.
• We may cancel or limit an order due to stock, pricing errors, delivery conditions, or shipping constraints, and will notify you if we do.

See our Shipping & Refund Policy for delivery, cancellation, and refund terms.

Raw and frozen products are perishable and temperature sensitive. You are responsible for providing an accurate delivery address, being available to receive the shipment, and moving product to a freezer promptly on arrival. Handle raw pet food using safe food handling practices, keep it separate from human food, and wash hands and surfaces after handling.

Contributions support our mission and general operations. Unless we state otherwise in writing for a specific program, donations are non-refundable and are not exchanged for goods or services. Contact us if a contribution was made in error.

You are responsible for keeping your sign-in credentials confidential and for activity under your account. Provide accurate information and keep it current. We may suspend an account that is used to abuse the site, misrepresent identity, or harm others.

• Do not submit false, misleading, or fraudulent information
• Do not attempt to access accounts, records, or systems that are not yours
• Do not scrape, copy, or republish our content or photography without permission
• Do not use the site to harass staff, families, partners, or volunteers
• Do not interfere with the security or operation of the site

If you submit a review, success story, photo, or other content, you confirm it is yours to share and you grant us permission to display it on our website and materials with attribution as submitted. We may decline, edit for length or clarity, or remove content.

The Ruff Ruff Ranch™ name and logo, The Loved Dog™ Frozen Raw Collection™, the Food Stewardship Project™, Ruff Ruff Ranch Training Library™, and the text, photography, curriculum, and design on this site are owned by Ruff Ruff Ranch™ or used with permission. Other names and marks referenced on this site belong to their respective owners, and their appearance does not imply endorsement or partnership unless stated.

This site links to external resources, partner pages, and a secure third-party payment page. We do not control those sites and are not responsible for their content, terms, or privacy practices.

This website and its content are provided on an "as is" basis without warranties of any kind. To the fullest extent permitted by law, Ruff Ruff Ranch™ is not liable for indirect, incidental, or consequential damages arising from use of this site, its educational content, or products purchased through it. Nothing here limits liability that cannot be limited under applicable law.

We may update these terms. The date at the top of this page shows when they last changed, and continued use of the site means you accept the current version.