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Returns & Exchanges

If something arrived damaged, wrong, or just isn't right for your dog, tell us here. No forms to print, no runaround — a real person reads every request and follows up personally.

Food safety first. Please do not feed anything that looks or smells off, and don't ship frozen food back to us unless we ask. Photos are the fastest way for us to make this right.

1. About you

2. The order

One item per line. Quantity first if you know it.

3. What happened

4. Photos

Photos help us resolve returns in hours instead of days.

Prefer to talk? Call (605) 340-8008 or email DogsNU@proton.me.